Francis Ha (ISACA -Auditor Association member)

H:415.517.1034

[email protected]

An experienced, detailed- oriented Night Auditor with strong problem solving and project management skills

HIGHLIGHTS
·        Extensive experience in computer auditing and management reporting and chronologically filing within graveyards shifts.
·        Detail oriented multi-tasker with strong organizational abilities and excellent people skills.
·        Strong troubleshooting, implementation various programs independently and professionally.
·        Attentive to details. Maintain meticulous records of all projects free of errors.


PROFESSIONAL SKILLS
Auditing Skill: Verify all Credit Card Balance Total with Computer and Data Capture Terminal, Transfer A/R & T/A commissions, Verify Rate Discrepancy, Print all necessary reports to Executive Committee, Type manually daily report, Do scheduled computer maintenance, EndOfDay Closeout Log Analysis, Suspend/ReInstate Interfaces, Preliminary Audit, WakeUp Calls Management, Valet Parking Control, Inventory Control, Food & Bev CC/Cash Balancing

Foreign  Languages: English, French, Mandarin, Cantonese both spoken fluently and written professionally, self-learning Spanish and American Sign Language currently 

Academic Education:
B.A.(Hons) Degree of Hospitality Management, Hong Kong Polytechnics University graduated in 1993
Microsoft Office Excel, Powerpoint and Word, Uniteck
Certificate of Food Safety Manager, National Registry of food Safety Professionals, Inc in 9/10/2002
Certified Adult, Infant and Child CPR by American Red Cross on 7/10/2004
Certificate of Appreciation from City of Oakland ASSETS Program, Dept of Human Services
Certified CORE Instructor from City of Oakland CORE Program, Dept of Fire Emergency Services 08/23/09
Certificate of Completion in Japanese, Nihongo Cultural Center in 7/31/1990

 
Hospitality Applications: AutoClerk Software, Jagular Software, LanMark Software, Squirrel,  Logistix Hotel Software, Lodging Touch Hotel Management Software, Room Master 2000, $$$in theBank Software, Win-Tx, Oracle 9I, Siebel Customer Service Software Access, Excel, Powerpoint, Outlook, Word

Network: Novell Netware, Windows NT & 2003 Server - install and configure network printers, manage files, implement data security procedures and performs backups, configure disk subsystems, implement NetWare connectivity, manage clients
 

Hardware: Install troubleshoot and repair Canon/Leximark/ HP/ Brothers printers, Credit Card Terminals, Iomega zip, HP plotters, Seagate hard drives, and NIC. Develop and implement preventative maintenance plans, configure data storage devices.

PROFESSIONAL EXPERIENCE

7/2005 – 12/2009                        Night Auditor                       Best Western Hotel Tomo/ JDV Hospitality
12/2002 – 4/2006                        Night Auditor                       Casa Madrona Hotel & Spa, Sausalito

Landmark Software

Checklist 4 JDV

 NA CHKLIST AT JDV ACQUA


Chk wuc are properly completed (Keith expected pm did + auditor audit)/ put BE RIGHT BACK
Change shift first to prevent further error message eg long d
chk if master key present, chk if wuc sheet is written, if no => ask
Count $, get backup disk ready;
Transaction report; total only; 7 for all shift; print
Transaction report; standar M1  for shift 2 and 3
Calculator adding total for all shifts and write night auditor, 7/XX Thur, Francis
Hotel; Night audit; dozout; 1st spacebar & no need to untag on 2nd spacebar,
Yield report (August 1st)
Nytimes digest print pdf and doublesided photocopy
Put chronicle aside + nytimes + yield afterwards + keith DOR hardcopy after emailed + flash after faxed
Get no show report, in house z out, M1 guest & city ledger & statistics for prepare DOR (chg date & day & #),  
DOR chg DATE + No Error if Zero is inputed; ADD MTD + start adding right most column; then yield management (to Sales coord); then leftmost
DOR leftmost column ==  statistic report MTD and TODAY
Don't do any summation at all for future day until all fax and email completed
print dor today and compare MTD with tomorrow
Draw data from   m1 z-out page 3 (early dept) & in house room statistics page 1 for flash rept XLS -> then write
myautoclerk.com, jdv 62643
Prepare flashout report = Z-out & purge sheet (stapled with flash rept)
Email DOR and fax flashreport at the end
AFTER emailed and faxed, then change xls mtd (prevent email future dated xls too)
phil - do a new DOR for nxt shift and back up at the back!

Coffee at 5 am;
print regSlip for tomorrow
turn on clockin client for housekeeping, call housekeeping if mario is late


Intestering issue for discussion:

Mini bars are normally not charged according to the mini bar sheet cos guests checked out and pm staff did not ¡K

Count in /  out sheet are normally not signed by all shifts

No middle name is typed and  in lastname / firstname field interchangable

Should pm front desk call the arrival of the day and check if guest come after 6 pm? Maybe wrong arrival date!

soiled dish stays cos staff's lack of discipline can be prevented at hiring interview and management style, agree?

wakeup call sheet is the first wakeup call taker (either pm/ am or auditor staff) who is responsible for taking it out and write the time.


phone number for strawberry limo; 4153818888 4153818016 18003815466

Checklist for BW 1/2 MoonBay

HALF MOON BAY BW login L89S73 & 05667, PAC002b -> 2346/ lighths SP9483

data: 600663 9 05647020 2 francis ha GCCI online.bestwestine.com
KF= fireplace + king/ IOO = Incidental On Own/ CH = Call Henry, Inc/ CE Coastal Executive

expedia / BW direct --
guest: (no receipt for rooms but only incidental)
julie: 1 copy of folio
night audit pack: regCard + expedia reservation


travelocity/ Orbitz
guest: nothing except incidental
night audit pack: regCard + orbitz  reservation

giftcard
julie: 1 copy of folio + gift card
night audit pack: regCard + expedia reservation

bestwestern login L89S73 & 05667 -103188 why it says 05647 is best western half moon bay?

MARKET MATRIX PAC002b -> 2346

Check list Sample 4 interviewor

THE INN AT UNION SQUARE
NOTES & DUTIES FOR THE NIGHT AUDITOR
SHIFT 3 ? 11:00 PM to 7:00 AM

1). Get briefed from the prior shift (i.e., any expected arrivals, etc.).    

2). Clock in downstairs.

3). At station 1, log onto Autoclerk. Check the computer for any expected arrivals (I know, you’ve already checked with the clerk from the previous shift, but sometimes they’re wrong-it’s your job to double-check?). Check the notes for arrivals re any special requests or details, etc. See how many guests are in-house, just so that you’ll know…Check for any departures-there shouldn’t be any but clerks sometimes don’t finish checking out a room?

4). Read the red logbook for anything pertinent for today or tomorrow. Then check the Front Desk binder for any new memos, etc., to be signed.

5). If you’ve got to leave the desk or back office for any reason-guest requests, etc., put the note stating that you’re away from the desk and will return shortly, etc.,on the door so that people will know you’re not there. Remember that pastry deliveries can come anywhere between @12:30 and @1:30 am…note (or sign, whatever,,,) is located in the cabinet at the back of your head.

6). Do a thorough bucket check-this is one of the most important tasks that you perform…it’s not that bad-for only 30 rooms…you must do it, because the odds are that it may be the only one done during the course of the business day. Read all notes & F8 notes carefully-you may be the only one who does?(Press  Guest Reports>Expanded Notes(via F-8)>Guest Folio Notes).

7). After the bucket check, run 3 Telephone Lists, one detailed Arrivals List for the next day, a Departures List for the next day, & a Room Chart for the next day. You’ll take these to the back office to cut & tape these together before returning them up to the front desk.Use one of the telephone lists for yourself when delivering newspapers and doing shoeshines later on. The other two are to be cut up & taped onto the front & rear computers.

8). Go to the back office. Log onto the back computer so that you can use it. Switch the phone so that it will ring back there? Get  down the night auditor’s binder from the night audit cabinet above the counterspace where you’ll be working & open it. Go to the next cabinet to the right & remove a large, blank  buff envelope into which you’ll put all of your completed work at nights end. Label it Night Audit (first Line), Today’s day, complete date (i.e.,  Wed., 7/14/05?) (second line), & your name or initials (third line).

9). Count the ca$h drawer, gym tickets, & self-parking tickets. The total for the ca$h drawer should be $400.00.

10). Pull the bundles & shift work from shifts 1 & 2 from the drawer below the counter & place on the counter in front of you. “Eyeball? the shift report for each shift, & make sure that all paperwork is done for each shift; do any that was not done by the shift clerks. Run up totals for credit card transactions, & separate by type-i.e. Visa, American Express, etc. Direct Bill accounts-i.e., Expedia, etc., should be separated & totalled also. When you are finished with each shift, pile each shift’s work into logical order & staple it together.(examples of this can be found in previous days? work).  

11). Tear the Phone Log off its printer. It is ready when it clicks off at 12 midnight. When you have the phone log in hand, go up to the front computer & run a Call Accounting Report (U,C,Yes,print). Return to the back office, staple the 2 reports together, & place in audit pack.

12). Cut & tape res report, departures list, & room chart for next day. Reroute the phone at the back office so it will ring back up at the front again, then get the nightly backup disc from the night auditor’s cabinet & return to the front desk & computer…tape the reports that you’ve brought with you from the back office to the inside of the cabinet door in back of your head?
13). The Parking Report should have been brought to you by now. The Garage Attendant will either knock at the front door or slip it underneath the door. You have been waiting for this so that you can post the Parking Charges, so, after posting these, go ahead & run your Shift 3 Report & then, the Shift 7 All Shifts Report. Attach parking charges, etc., to the Shift 3 Report,& staple it together. Staple the Shift 7 All Shifts Report together. These will go back into the Audit Pack?
14).Run your Night Audit? It will ask you, towards the end, to insert the Backup Disc into the computer. After several minutes, it will ask you to eject the backup disc. Put the disc back in its case. It can be returned to its storage place in the back office when you go back there.
15). During this whole time, you should have been logging any wake-up calls on the Morning Call Sheet. Make sure to enter all calls on the alarm clock in the back office so the clock will go off at the proper times so as to enable you to make the wake-up calls.Also monitor the voice mail at the front phone whenever you get back from going upstairs as their may be additional wake-up calls on them, which you won’t want to miss…the red strip at the top right corner of the phone blinks on & off repeatedly if there are any messages on it-but be careful-it’s easy to miss them if you aren’t careful? you must also monitor the comings & goings of the guests during your shift, because they don’t always shut the doors properly, etc., especially if they’ve been drinking…especiallyon Friday/Saturday nights…you want to keep the homeless out of our lobby area, & if the door is open, they will come in…They will also pull on the door to see if it is unlocked as a matter of course; if it is unlocked, again, they will come in? This is why I always get up & make sure the door is locked, because it doesn’t click locked every time?
16). They are 2 deliveries to watch for. First is the pastry delivery. It is generally here by 1:00. You must listen for the driver’s knock on the door-so no loud music! It’s hard enough to hear the knock on the door as it is? the 2nd delivery is for the newspapers; they are generally delivered anytime between @3:30 to 5:00am, depending on the individual deliveryman & his schedule. You should leave a stick-up note with the # of papers needed attached to the window in the right-hand door( facing you) in case you don’t hear his knock. Also, the # of papers needed may have changed since the front desk person called them in earlier.
17). Run the Yield Reports for 3 months out. You will fax this to Bill Wait at The King George, & the put it into the Audit Pack?
18). Run a (short)  Arrivals List & then a Standard  Housekeeping Report, These will go on the back counter above the phone for the morning Kitchen  person (Ofelia during the week, or the weekend  person?).
19). Run a (short ) Arrivals List, Departures List (same day), Auto License list, & finally an Inhouse Clerical list. Cut & tape the departures list & auto license list to the arrivals list page & make a copy of this, Then staple the Inhouse Clerical list page to the copy & place them next to the Arrivals List & Standard Housekeeping Report on the back counter (for Virgilio / Tony?).
20). Fax  Bill Wait at The King George Hotel with his copies of the 3 Yield Reports & parts of the Night Audit Report. The Yield Reports should then be stapled together & placed on the Audit Pack file…then, staple the Night Audit Report together &, finally, put it on top of the Night Audit pile. Your Night Audit Report is now finished. Place the whole pile inside the large buff-colored envelope, & place it inside the box on the desk with the others?
21). During the course of the night, you should do a walk-through of the building twice. I do one of these at @2AM while checking for shoes, & the other while delivering the newspapers. Look for anything amiss…go down the back staircase at least once, too.
22).At @5AM, go up to the  2nd floor & prepare the Coffee Service. Wipe down the countertop. Remove the old coffee & replenish the supplies-cups (both mugs & paper cups), napkins, etc. Set up the coffee in the kitchen, etc-set up all the coffee thermoses, fill the two filters with coffee and place them in the coffeemakers. Come back downstairs until 5:45, when you have to go back upstairs and turn on the coffeemaker. It  takes @5 minutes to make the coffee. You can go back downstairs or wait for it, depending on the circumstances-i.e., whether there are guests about to depart or who have wake-up calls, etc., etc.
23). Return to the front desk. I use this time to block rooms. Check out guests. Unlock the front door by taping it open. Greet the incoming workers. Brief the incoming Shift 1 person?
                                             
_END_

                                        Don Fitzgerald
July 13, 2005